Return and Refund Policy

Refund Policy

If the product suits the criteria above or is faulty, damaged, or incorrectly supplied then you will be eligible for refund.

Instore Refund: 

Customer must have proof of purchase (receipt, bank statement, customer account). Our friendly staff will then pop through the refund for you. 

Online Refund

We process our transactions through Stripe which can take upto 10 days for the money to appear back in your account. We will ensure that the money is refunded as quickly as possible.

We reserve the right to cancel orders that we believe to be placed for commercial purposes or are fraudulent (including where we believe there may have been credit card or a payment related fraud) or otherwise breach our Fair Use Policy. We may also cancel orders where there has been an error in the listing of the good (e.g. an incorrect price, image or description of a good) and/or a stock complication arises.

If we cancel your order, you will be refunded in full to the purchasing account. Prior to any such cancellation, we may contact you and discuss appropriate changes to your order.

You can request to cancel your order (or part of your order) for any reason unless it has already been shipped. If we are able to successfully process your cancellation request before your order is shipped, you will receive a full refund of any payments you have made for that order. Please note that creating a cancellation request does not guarantee that your order will not be shipped.